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    AI & Human Virtual Receptionist
    Freemium
    Free Trial
    Sponsored

    Smith AI

    AI & Human Virtual Receptionist

    Smith.ai provides AI-first and human-first virtual receptionist services—answering calls 24/7, screening leads, booking appointments, and integrating with CRMs. The AI Receptionist handles calls with optional escalation to live North America-based agents; human plans cover businesses wanting fully staffed answering.

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    Also mentioned

    • Ruby Receptionists (human virtual receptionist)
    • Dialpad AI Receptionist (telephony-native AI answering)
    • AnswerConnect (live answering service)

    Features & details

    Full overview from our catalog (read-only reference).

    Category (short)
    AI & Human Virtual Receptionist
    Category
    AI & Human Virtual Receptionist
    Pricing (CSV)
    Free Trial
    Directory pricing
    Freemium
    Sponsored note
    no
    Target audience
    SMBs with high-value inbound calls (legal, medical, home services), Teams needing AI receptionist plus human escalation, Businesses comparing vs hiring in-house receptionist, Not ideal for: Email-only support teams; extremely low call volume where per-call math hurts
    Best for
    SMBs with high-value inbound calls (legal, medical, home services), Teams needing AI receptionist plus human escalation, Businesses comparing vs hiring in-house receptionist, Not ideal for: Email-only support teams; extremely low call volume where per-call math hurts
    Pricing notes
    Verified July 2026 at smith.ai/pricing. AI Receptionist: Free $0/mo (25 calls, $3 overage), Pro $150/mo (75 calls at $2/call), Enterprise $500/mo (300 calls at $1.67/call). Human-first plans: Starter $300/mo (30 calls), Basic $810/mo (90 calls), Pro $2,100/mo (300 calls). Add-ons per call (booking $1.50, SMS notify $0.50, etc.). 30-day money-back guarantee. 10% discount on 12-month prepay.

    Pros & cons

    Editorial notes to help compare fit before opening the vendor site.

    Pros

    • AI + human hybrid option unique in market
    • Quality Studio to test before live
    • Spam excluded from quota with Caller ID
    • Month-to-month, no long contract

    Cons

    • Per-call pricing adds up on Pro/Enterprise AI tiers
    • Human plans significantly more expensive
    • Premium positioning vs bare-bones AI bots

    Review notes

    Context from the listing review and editorial research.

    Smith.ai trusted by 5,000+ businesses; strong law/home services case studies. Premium vs budget AI answering rivals but emphasizes lead qualification and human backup.

    Extended features

    In-depth description and capability notes.

    AI Receptionist with Quality Studio testing before go-live 24/7 call answering, recording, transcription, and summaries Lead qualification, intake questions, and call routing CRM integrations (HubSpot, Salesforce, Clio, Zapier, etc.) AI scheduling with Calendly and similar tools Live agent backup network on AI plans Spam filtering—known spam does not count toward quota

    Use cases

    Law firms, home services, medical offices, and SaaS companies use Smith.ai so every inbound call gets answered professionally—capturing leads that would go to voicemail.