AI Tool for Customer Support
Combine Free Live Chat with Open-Source Chatbots to boost ROI. Integrate Chatbots with WhatsApp or other channels to have one inbox for all communications.
Full overview from our catalog (read-only reference).
In-depth description and capability notes.
Tiledesk is a conversational automation platform for customer engagement. Here are its core features: ## 1. AI-Powered Bot Tiledesk contains an AI-powered bot to automate customer support on all your digital channels³. ## 2. Team Organization It includes team organization with multi-project management, SLAs setting, smart assignment of queues, and department organization³. ## 3. Real-Time Analytics Tiledesk offers a dashboard with real-time analytics³. ## 4. Private Conversations It has features like private conversations and features of mention and tag within any group conversations⁴. ## 5. Unified Messaging and Chatbot Services Unified messaging and chatbot services are one of its own kind in the Tiledesk platform⁴. ## 6. IP Filtering It provides IP filtering⁵. ## 7. Clustering High-Availability Tiledesk provides clustering high-availability⁵. ## 8. Email Templates Customization It allows for email templates customization⁵. ## 9. SMTP Settings Tiledesk provides SMTP settings⁵. ## 10. Dedicated Account Manager It provides a dedicated account manager⁵. ## 11. Onboarding and Training Tiledesk provides onboarding and training⁵. ## 12. Software Engineer Support It provides software engineer support⁵. ## 13. Support Response Guarantee It provides a support response guarantee⁵. In summary, Tiledesk is a comprehensive tool designed to assist in various aspects of customer service and email management¹³⁴⁵. Source: Conversation with Bing