Symanto Text Insights (Symanto Insights Platform) is an AI-driven text analytics platform combining NLP, psychology, and business intelligence. It analyzes customer reviews, survey open-ends, and text data to reveal emotions, motivations, sentiment, and communication patterns at scale for market research and customer experience teams.
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Full overview from our catalog (read-only reference).
Category (short)
AI Text Analytics and NLP
Category
AI Text Analytics and NLP
Pricing (CSV)
Free Trial
Directory pricing
Freemium
Sponsored note
no
Target audience
Enterprise market research and customer experience teams with large text datasets. Not ideal for: small teams needing self-serve transparent pricing; credit packages require sales contact.
Best for
Enterprise market research and customer experience teams with large text datasets. Not ideal for: small teams needing self-serve transparent pricing; credit packages require sales contact.
Pricing notes
Credit-based system with two credit types: collection credits (1 per collected review) and analysis credits (1 per text field analyzed). Costs start at 0.11 EUR per review text analysis. Credit packages purchased via "Top up Credits" with personalized quote from sales. Data Collection Service (managed): 990 EUR separate from credits. Configuration refinement re-runs do not consume additional credits. Enterprise custom pricing for SymantoAssist AI agents.
Pros & cons
Editorial notes to help compare fit before opening the vendor site.
Pros
Unique psycholinguistic analysis combining NLP and psychology
Broad data source collection (100+ review platforms)
No extra credit cost for analysis refinement/re-runs
Backed by 80+ published research papers
Cons
No transparent self-serve pricing tiers
All credit purchases require sales engagement
Platform has a learning curve for non-researchers
Managed data collection is expensive (990 EUR)
Review notes
Context from the listing review and editorial research.
Verified July 2026 at help.symanto.com and app.symanto.com (login page active). insights.symanto.com DNS error; app.symanto.com is the active platform URL. Parent company symanto.com active with SymantoAssist CX product line.
Extended features
In-depth description and capability notes.
Psycholinguistic text analysis with emotional profiling
Review collection from 100+ online data sources
Verbatim coding and topic modeling modules
Survey open-end and free-text field analysis
Competitive benchmarking and market shift detection
Multi-agent AI pipelines for segmentation
Data Hub for Excel/CSV upload and data management
Use cases
Market researchers and CX teams analyzing large volumes of customer feedback, reviews, and survey text to uncover sentiment, drivers, and actionable business insights.