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    Enterprise AI / IT Service Management
    Freemium
    Free Trial
    Sponsored

    Moveworks

    Enterprise AI / IT Service Management

    Enterprise AI platform that automates employee support across IT, HR, finance, and other departments. Provides AI assistant, enterprise search with agentic RAG, and hundreds of out-of-box integrations.

    Related guides

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    All use cases · All industries

    Alternatives & similar tools

    Related picks from editorial notes.

    Also mentioned

    • ServiceNow Now Assist
    • Microsoft Copilot Studio
    • Espressive Barista

    Features & details

    Full overview from our catalog (read-only reference).

    Category (short)
    Enterprise AI / IT Service Management
    Category
    Enterprise AI / IT Service Management
    Pricing (CSV)
    Free Trial
    Directory pricing
    Freemium
    Sponsored note
    no
    Target audience
    Large enterprises (1,000+ employees) with significant ticket volume and Microsoft/ServiceNow ecosystems.
    Best for
    Large enterprises (1,000+ employees) with significant ticket volume and Microsoft/ServiceNow ecosystems.
    Pricing notes
    No public pricing. Quote-only, annual/multi-year contracts. Median ACV ~$130,000/yr per Vendr data. Range: $50,000-$1M+/yr. Per-employee: $15-$45/yr (volume) or $100-$200/yr (smaller deployments). Requires 1,000+ employees for ROI. Implementation services: $50,000-$200,000+ separate. AWS Marketplace anchor: $150/user/yr for 1,000-2,500 users.

    Pros & cons

    Editorial notes to help compare fit before opening the vendor site.

    Pros

    • Proven enterprise ROI (256% per Forrester TEI)
    • deep integrations
    • strong IT/HR automation
    • now backed by ServiceNow

    Cons

    • Very expensive
    • no public pricing
    • long sales cycle
    • overkill for SMBs
    • implementation costs significant
    • acquisition integration ongoing

    Review notes

    Context from the listing review and editorial research.

    Acquired by ServiceNow (closed December 15, 2025). No free trial or self-serve. Priced on total headcount not active users. Minimum practical deployment ~$50K/yr.

    Extended features

    In-depth description and capability notes.

    AI Assistant for IT, HR, finance, and facilities tickets Enterprise Search with agentic RAG and AI summaries 300+ out-of-box integrations (ServiceNow, Okta, Slack, etc.) Employee Experience Insights (EXI) analytics Agentic AI for multi-step workflow automation GovCloud/regulated industry deployment option Now part of ServiceNow agentic AI portfolio (acquired Dec 2025)

    Use cases

    Automating employee IT/HR support, deflecting tickets, and providing AI-powered enterprise search across business systems.