Kore.ai

Kore.ai is a company that provides a platform for building and deploying conversational and generative AI applications. Some of its core features are¹²³: - Natural Language Understanding (NLU): It can have natural, human-like conversations with users and understand their intents and contexts. - Customization and Control: It allows users to customize their chat workflows, rules, and automations, and control who the chatbot converses with and when. - Route to Human: It has the ability to connect users with a human agent when the need arises, or when the user requests it. - Integration: It gives users the ability to update systems, like CRM, based on conversations, and integrate with various applications, APIs, and customer support tools. - Live Chat: It provides tools for live chat on one's website, and enables seamless handover between chatbots and human agents. - Analytics: It has tools to better understand the conversations, performance, and outcomes of the chatbots, and generate insights and reports. - Branding: It allows users to customize the look and feel of their chatbots, and add their own logos, colors, and styles. - A/B Testing: It enables users to test different versions of their chatbots and compare their results and effectiveness. - Human-In-The-Loop: It allows users to maintain and observe the accuracy and viability of their chatbots, and intervene when necessary. - Conversation Editor: It allows users to edit conversations to meet the unique needs of their business, and use a drag-and-drop interface to design chatbot flows. Source: Conversation with Bing