Adaptive Conversational AI for Healthcare & Enterprise Contact Centers
Hyro is an Adaptive Communications Platform that deploys agentic AI assistants for healthcare systems and enterprise contact centers. Rather than requiring teams to manually build conversational flows, Hyro automatically ingests data from sources like EHRs, websites, and CRMs into a knowledge graph, letting its NLU engine self-learn and answer scheduling, FAQ, and routing queries from day one across voice, chat, and messaging channels.
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Deployed at health systems including Weill Cornell Medicine, Mercy Health, and Montefiore Health System. A published case study reports Weill Cornell increased online-booked appointments by 47%, saw a 350% jump in pages viewed per session, and cut bounce rate by 31% after deploying Hyro.
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Adaptive knowledge-graph architecture that skips manual flow-building Deep Epic EHR integration for real-time physician search and appointment booking Call center automation with intelligent routing and self-service deflection Omnichannel coverage: call center, website, mobile app, SMS, and social messaging Bi-directional Salesforce sync for CRM-driven conversations Conversational analytics dashboards for engagement and conversion insights HIPAA-compliant, healthcare-focused responsible AI design Vendor-reported resolution of 85%+ of repetitive patient/customer tasks
Hospital systems use Hyro to automate patient scheduling, physician search, and FAQ handling across their website and call center, while other enterprise contact centers use it to cut call volume and wait times through automated routing and deflection.