AI Tool for Customer Support
Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Full overview from our catalog (read-only reference).
In-depth description and capability notes.
HiverHQ is a customer service solution that operates directly from Gmail. Here are its core features: ## 1. Email Management HiverHQ provides a shared inbox that turns emails into actionable tasks, assigns them to specific owners, and allows for quick resolution¹. It also offers shared labels, conversation IDs for easy tracking of email threads, and views for categorizing conversations¹. ## 2. Collaboration HiverHQ enables collaboration with co-workers from teams outside your shared mailbox on both internal and external queries¹. It also provides shared drafts for real-time collaboration on email responses¹. ## 3. Customer Contacts This feature provides insightful context on conversations with customers and employees¹. ## 4. Email Templates HiverHQ allows you to save canned responses as email templates and share them with your team¹. ## 5. Approvals This feature simplifies approval workflows and ensures faster approvals on requests from customers, vendors, or employees¹. ## 6. Collision Alerts HiverHQ provides real-time collision alerts to help teams avoid mistakes like email duplication¹. ## 7. Email Tags This feature allows you to categorize business communication based on type or priority for faster access¹. ## 8. Workload Distribution HiverHQ provides features to manage, optimize, and visualize your team’s workload¹. ## 9. Mobile Apps HiverHQ offers iOS and Android mobile apps to enable field agents to solve customer issues on-the-go¹. ## 10. Automations HiverHQ provides powerful rule-based automations to automate mundane and repetitive help desk tasks¹. In summary, HiverHQ is a comprehensive tool designed to assist in various aspects of customer service and email management, with a focus on leveraging Gmail¹²³. Source: Conversation with Bing