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    Conversational AI / customer service chatbot platform
    Freemium
    Free Trial
    Sponsored

    Ebi.Ai

    Conversational AI / customer service chatbot platform

    Ebi.Ai (AI Studio) is a UK-based conversational AI platform for building customer and employee-facing AI assistants without coding. It combines generative AI (GPT-powered responses), live chat, telephony, workflow flows, and analytics. Backed by 20+ years of data engineering experience, it targets businesses, agencies, and public-sector teams (notably UK local councils) needing 24/7 automated support with human handoff.

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    Alternatives & similar tools

    Related picks from editorial notes.

    Also mentioned

    • Intercom Fin (AI customer support within Intercom)
    • Tidio (AI chatbot plus live chat for e-commerce)
    • Botpress (open-source conversational AI platform)

    Features & details

    Full overview from our catalog (read-only reference).

    Category (short)
    Conversational AI / customer service chatbot platform
    Category
    Conversational AI / customer service chatbot platform
    Pricing (CSV)
    Free Trial
    Directory pricing
    Freemium
    Sponsored note
    no
    Target audience
    SMBs and mid-market teams wanting no-code AI assistants fast, UK/EU organizations needing EU data-centre hosting, Agencies reselling managed AI chat solutions, Local government and regulated sectors with proven ROI case studies, Not ideal for: developers wanting full LLM control, US-only data residency without checking, or teams needing only a simple FAQ widget.
    Best for
    SMBs and mid-market teams wanting no-code AI assistants fast, UK/EU organizations needing EU data-centre hosting, Agencies reselling managed AI chat solutions, Local government and regulated sectors with proven ROI case studies, Not ideal for: developers wanting full LLM control, US-only data residency without checking, or teams needing only a simple FAQ widget.
    Pricing notes
    Verified from ebi.ai/pricing-page (July 2026): Starter — £49/mo — GPT-5 responses, flows, web chat, 1 live chat seat, analytics, 14-day Pro trial Standard — £99/mo — Extended limits, app integrations, AI agents, 15 live chat seats, data export Professional — £149/mo — 20× response limits, web search, coding tool, 130+ languages, unlimited live chat users Enterprise — from £2,000/mo — SSO/SAML, private LLM, data residency, multi-client management, dedicated AM Annual billing saves 15%; 14-day free trial, no credit card required; G-Cloud listing shows £0–£1,419/unit/mo range.

    Pros & cons

    Editorial notes to help compare fit before opening the vendor site.

    Pros

    • No feature gating — premium capabilities on all paid tiers
    • Telephony plus chat plus live agent in one platform
    • 130+ languages and EU/UK data centres
    • 14-day free trial without credit card
    • Managed AI Supervision option for hands-off operation

    Cons

    • Less known globally than US CX platforms
    • Enterprise pricing starts high (£2K/mo)
    • Developer-first teams may find platform constraining
    • Usage limits vary by tier with complex upgrade path

    Review notes

    Context from the listing review and editorial research.

    Overall market reception: Strong in UK public sector and CX automation niche; 533% ROI claims from council deployments cited on site. Common praise: Fast go-live (15 min cited), all features on every tier, multilingual support, live chat included. Common criticisms: GBP pricing; less brand recognition vs Intercom/Zendesk globally; enterprise tier opaque for smaller buyers. Ratings: Positive case studies from UK councils; G-Cloud approved supplier.

    Extended features

    In-depth description and capability notes.

    Generative AI with guardrails — LLM responses grounded in your website, files, and FAQs. Multi-channel deployment — Web chat, telephony, and messenger widgets. Flow builder — Visual conversation flows and workflow automation nodes. Live chat handoff — Human agents take over mid-conversation; co-pilot for agents. 130+ languages — Multilingual chat without separate translation setup. Analytics dashboard — AI performance tracking and conversation log review. Integrations — API connectors to CRM, helpdesk, and business systems. Managed services — AI Supervision and AI Services tiers for full outsourcing.

    Use cases

    Ebi.Ai fits support, HR, and customer experience teams replacing repetitive phone/email volume with AI-first triage plus live-agent escalation. Customer service chatbots on websites and portals AI phone assistants for call deflection Internal employee HR/IT helpdesk bots Agency white-label AI assistants for clients Public-sector citizen enquiry automation After-hours support covering 30%+ of contact volume